Return / Cancellation Policy

Return / Cancellation Policy


We are committed to ensuring that your Computer, Laptop, Printer, UPS, CCTV and Accessories shopping experience is nothing but the best! If you're not satisfied with our products, we will do whatever it takes for you to be happy. In case of returns due to damaged/defective product, we will issue a full refund including delivery charges incurred by you and replace the product at no extra cost if needed.

Returns and refunds are governed by these terms & conditions:

If your item arrives damaged then please send an email within 7 days of delivery for a return query as well as replacement suggestion.

Duplicate Payments & Transaction Fee:

If any online payment has been processed more than once (i.e duplicate payments), then the excess amount will be refunded to you from our end within 10-15 business days of receiving your claim/report, but it's important that transaction fee charged by the gateway is deducted from this total refund amount.

USER AGREEMENT FOR THE CHENNAI COMPUTERS

Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item's applicable return/replacement policy on the product page for any exceptions to this returns policy and the table below

The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted. Part 1 – Category, Return Window and Actions possible Category
Returns Window, Actions Possible and Conditions (if any)
Laptop: Branded laptop desktop, Laptop, Monitor, Accessories, Desktop Accessories etc. Mobile Charger, Mobile Cables, Headset, Wi-Fi headset, etc...
7 days Replacement only Same product should be replaced. In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit. If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 7 days of delivery, you will be directed to a brand service Centre to resolve any subsequent issues. In any case, only one replacement shall be provided.
Speakers, Bluetooth Speakers , etc...
7 days
Replacement or Exchange
Keyboard, Mouse, Power cable, LAN Cable
7 days Replacement or Exchange ( Tampering of the package will be checked before replacement or exchange )
Cabinet, SMPS
7 days If there is any damage in the package , the package will be replaced in 7-15 working days without any further additional costs
Graphics Card, GPU
1. No Replacement for graphics cards once the sealed is opened. Warranty will be covered by the direct manufacturer nearby your location.
CCTV Camera, DVR, Hard Disk
7 days Replacement only
Free replacement will be provided within 10 days if the product is delivered in defective/damaged condition or different from the ordered item.
Please keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product.
Non-Returnable - All Wind Instruments (DVR, SSD, HDD etc.) This item is non-returnable due to hygiene and personal wellness. In case these products are delivered in damaged/defective condition or different from the ordered item, we will provide a free replacement.
Printer
No replacement for Printers as all the printer has their own manufacturer warranty care support.
UPS
10 days Replacement only For products requiring installation, returns shall be eligible only when such products are installed by the brand's authorized personnel. In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit. If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 10 days of delivery or Installation wherever applicable, you will be directed to a brand service centre to resolve any subsequent issues. In any case, only one replacement shall be provided.
Laptop, Desktop, Electronics - Microsoft, lenovo, Samsung, Epson, HP, Dell, Canon & Acer Products (Tablets,Laptops, Smart Watches)
7 days Replacement only
Centre directly. For all functionality related issues, do contact the brand authorized service
· Authorized Service Partner Locator :
o Google- https://support.google.com/pixelphone/answer/7173456?hl=en-GB
o Samsung - https://www.samsung.com/in/support/service-center/
o Epson - Please reach out to 1800 425 00 11 to contact the brand authorized service centre.
o HP - Please reach out to 18002587170 to contact the brand authorized service centre.
o Dell - www.support.dell.com
o Canon - Please reach out to 18601803366 to contact the brand authorized service centre
o Acer - Please reach out to 1800 116677 to contact the brand authorized service Centre.
o Acer - www.support.acer.com

· Brand Support Site :
o Samsung - https://www.samsung.com/in/support/
o Epson - Please reach out to 1800 425 00 11 to contact the brand authorized service centre.
o HP - Please reach out to 18002587170 to contact the brand authorized service centre.
o Dell - www.support.dell.com
o Canon - Please reach out to 18601803366 to contact the brand authorized service centre
o Lenovo - https://buyalenovo.com/
o Acer - https://www.acer.com/ac/en/IN/content/service-contact
o Brother - https://www.brother.in/en/support/contact#
For any other issues with the product, you may contact The Chennai Computers Contact 801509003
No Returns categories
Some products in the above categories are not returnable due to their nature or other reasons. For all products, the policy on the product page shall prevail. You can view the complete list of non-returnable products.


Part 2 - Returns Pick-Up and Processing

In case of returns where you would like item(s) to be couriered to address mentioned below:

THE CHENNAI COMPUTERS,
No.29, Sivan Koil Street,
Kodambakkam, Chennai 600024 Tamil Nadu

Category
Conditions
Correct Product
Name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible. Product will not be replaced if there is no issue detected.
Complete Product
All in-the-box accessories (like charger, cables, instruction manuals, chargers, etc.), freebies and combos (if any) should be present.
Unused Product
The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Before returning a Desktop/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.
Undamaged Product
The product (including Cabinet/Screening/charging port/ etc.) should be undamaged and without any scratches, dents, tears or holes.
Undamaged Packaging
The product’s original packaging/ box should be undamaged or will not be replaced.


The field executive will refuse to accept the return if any of the above conditions are not met.

1. For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller. Part 3 - General Rules for a successful Return

2. In certain cases, where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.

3. In cases where a product accessory is found missing/damaged/defective, the seller may either process a replacement of the particular accessory or issue an eGV for an amount equivalent to the price of the accessory, at the seller’s discretion.

4. During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, these category-specific replacement/return general conditions will be applicable to know more about Open Box Delivery

5. For products where installation is provided by The Chennai Computers service partners, do not open the product packaging by yourself. The Chennai Computers authorized personnel shall help in unboxing and installation of the product.

6. Video of unboxing should be recorded as a proof for damage related replacement.

'In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue within 7 days from the date of delivery confirmation for the seller to investigate.'

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